Why us.
Say hello to smarter assessing & repair.
Hello Claims is the most rigorous and transparent motor assessing & repair solution in Australia and New Zealand, supported by superior technology that drives better claim outcomes.
Keep a lid on claim costs.
Our rigorous assessing processes challenge every line item to reduce your repair costs.
Get customers back on the road faster.
Faster assessing times and faster repair times using our Repair Plus Network.
All the info at your fingertips.
Total transparency for all parties with real-time claim updates, analytics dashboards and data reporting.
Give tick‘n’flick the flick.
Our dedicated expert assessors thoroughly scope and price every scratch, dent and ding.
Better technology, happier customers.
With easy portal access, all parties can ‘follow the bouncing ball’ to keep the claim running smoothly.
Experience you can trust.
Our highly experienced experts bring enormous knowledge to every claim, so you know the job will get done right.
Commitment to industry standards.
At Hello Claims, we pride ourselves on adhering to the highest industry standards and ethical practices. Our team’s expertise is underpinned by recognised qualifications, ongoing professional development, and strict compliance with key industry codes.
Our certifications & accreditations:
ANZIIF – General Insurance Code of Practice
Ensuring ethical, transparent, and customer-first practices.
44A Magistrates Court Expert Witness Code of Conduct
Upholding integrity and impartiality in legal proceedings.
Repairer Code of Conduct
Commitment to fair and responsible conduct in all repair activities.
Certificate IV in Vehicle Loss Assessing
Nationally recognised qualification for expert vehicle assessments.
I-CAR Training
Access to advanced vehicle technology and repair techniques.
Advanced Management Training
Strengthening leadership and operational efficiency.
Audit Training – Admin and Assessing
Enhancing internal compliance and quality assurance.
Specialised Training
Ongoing skill development tailored to evolving industry needs.
These certifications reflect our commitment to delivering best-in-class service, accurate assessments, and trusted support for fleet managers and drivers across Australia and New Zealand.
Excellence is no accident.
Our organisation has enjoyed a strong relationship with Hello Claims since our inception in 2017. The Hello Claims team continues to assist to minimise the impact of claims on our business and provide a positive experience to our customers… I am pleased to recommend Hello Claims and their systems as an industry leading assessment solution.
Colin Fagen, Managing Director – Blue Zebra Insurance
“We enjoy the positive working relationship we have built up over several years, and very much appreciate the support you have provided to Ando in helping us to optimise our motor claims service delivery, and thus contribute to our business success. We appreciate the way in which you engage with us strategically to deliver outcomes aligned to our needs.”
John Lyon, CEO – Ando Insurance Group
After seeing the Hello Claims presentation and data insights I was excited to see what they could do for our business. After a successful trial in which we saw a reduction in our claim cost of 27%, reduction in claim life and a high customer satisfaction result it was a no brainer to continue using Hello Claims and their services.
Cameron, General Manager of Claims in AU & NZ – Large Motor Insurer
Want to learn more?
Are you interested in learning more about how Hello Claims can help you?
Contact us today to get in touch with a motor claims expert!
