Nick Herford featured on Insurance Business

By admin

Nick Herford has been featured on Insurance Business Australia.

Hello Claims’ Managing Director talks about how Hello Claims’ cutting-edge technology is used to streamline the claims process and provide valuable data and analytics.

“Our goal is to add value to every single claim we touch through smarter technology,” says Nick Herford. “Processes are set up to ensure predictable and fair repair costs, correct part prices, that manufacturer’s specifications are followed to the letter, and that all key stakeholders are updated instantly.”

Many customers often find themselves stuck in a repetitive cycle when dealing with motor assessments and repairs. It typically involves experiencing a crash, undergoing an assessment, getting the necessary repairs, and then starting the process all over again.

However, Hello Claims has discovered a way to break free from this cycle of inefficiency. At Hello Claims, we leverage our expertise and advanced technology to assist assessors in handling claims more efficiently. But that is not all. We offer valuable data and analytics that enhance the overall operations of our clients’ businesses.

Nick also dives deep into other important topics such as:

  • Reducing claims costs
  • The right skillset for each assessment
  • Continuous training and improvement

You can read more about Nick Herford’s interview here.


Hello Claims is the most rigorous and transparent motor assessment & repair solution in Australia. We provide award-winning services infused with ground-breaking technology to manage motor vehicle claims on behalf of insurance businesses and fleet managers.

Hello Claims Australia

 477 Pitt Street Haymarket NSW 2000

 1300 hello 1 (1300 435 561)

Hello Claims New Zealand

 12-14 Northcroft Street Takapuna Auckland 0622

 09 8280063