Meet New Zealand’s General Manager Sharnie Thomson

By admin

Sharnie Thomson‘s journey in the insurance industry started truly with the tradition of “jumping in the deep end”, beginning during a catastrophe (CAT) event in 2014. Sharnie came with a clear customer focus, which she has extended into the Insurance Sector, adding to her eight years in various claims management roles.

Despite starting in property, Sharnie fell naturally into motor and has a passion for heavy vehicles and machinery stemming from her family’s civil business.

Sharnie is ambitious and dedicated to her cause. She started her journey with Hello Claims New Zealand in 2018 as the first employee in operations. She worked her way up to her current role and served as General Manager to lead a solid and successful team. Sharnie takes pride in providing top-notch assessment and repair services for motor claims across New Zealand!


How does Hello Claims stand out in the New Zealand market?

With their specialised focus on motor claims and offering trade-qualified professionals, Hello Claims is a leader in New Zealand’s premium assessment and repair services. Hello Claims not only offers services in passenger vehicle claims, but it has an experienced Complex Assessing Team. This team can help to manage all kinds of specialist, machinery, liability, and heavy vehicle claims. According to Sharnie Thomson: “We know what we do best, so that’s exactly where our attention goes!”

Sharnie emphasised the value of having cutting-edge technology developed in-house specifically for assessing and claims repair management. This technology allows Hello Claims to deliver market-leading results without sacrificing quality. It also provides quality reporting and data for its clients in a straightforward and easy-to-interpret way.

Sharnie is passionate about people and their advancement and the industry’s future sustainability – Something we know is notoriously niche! As she puts it, “Hello Claims is truly setting itself apart from other players in the industry. It proactively trains and develops brilliant people into brilliant industry professionals.” This investment allows Hello Claims to achieve long-term success and high employee retention rates, reflected through a culture centred around carefully choosing staff with unbeatable personal qualities! Sharnie takes pride in working at such an incredible company.

Hello Claims Limited Company Number 6518852; NZBN 9429046427137


Hello Claims is the most rigorous and transparent motor assessment & repair solution in Australia. We provide award-winning services infused with ground-breaking technology to manage motor vehicle claims on behalf of insurance businesses and fleet managers.

Hello Claims Australia

 477 Pitt Street Haymarket NSW 2000

 1300 hello 1 (1300 435 561)

Hello Claims New Zealand

 12-14 Northcroft Street Takapuna Auckland 0622

 09 8280063