Meet GM of Assessing & Repairs, Daniel Fairall

By admin

Daniel’s journey in the motor industry began two decades ago when he embarked on a dual apprenticeship as a spray painter and panel beater. This built the foundations of Daniel’s knowledge in the repair space and kick-started his career.

After completing his apprenticeship, Daniel was appointed as an assessor at Suncorp. Here, he progressed through the ranks to take on numerous roles that facilitated the expansion of his skillset. As an assessing performance advisor, Daniel provided coaching, technical support, and advice on repair methods to his team.

He later moved to a role working directly with panel shop owners and improving their overall repair performance. This included reducing repair timeframes and staff training.

Daniel was appointed Manager of Motor Claims, overseeing motor assessors and a supply chain across half the Sydney metropolitan region. Daniel worked directly with panel shop owners in this role to improve their performance. He was also responsible for customer, cost, and compliance outcomes.

Daniel joined the Hello Claims team in 2021 as General Manager of Assessing & Repairs, where he specialises in repair network management and assessing performance. Daniel’s extensive experience across 20 years in the industry, along with his experience at some of Australia’s largest insurers before his time with Hello Claims, ensures a sound and qualified repair culture is developed and embedded as Hello Claims grows its operations.

Daniel holds a Certificate IV in Motor Assessing, iCAR qualifications and is a platinum iCAR individual.

What difference did you notice with Hello Claims compared to other providers?

“The biggest difference for me coming from a large insurer is the oversight. Seeing a lot more granular activity on what is happening within the assessing teams, being able to own those performance conversations and identify areas where we need to work on, or where we do not need to work on,” said Daniel.

Hello Claims has shown it can be a leader in streamlining assessing & repair processes thanks to its underlying technology. The Hello Claims platform captures over one hundred data points per assessment, which according to Daniel, puts Hello Claims in a class of its own compared to what he has witnessed in his career.

Having such thorough insight into the assess and repair process allows Hello Claims to oversee the claim process from end-to-end, therefore, being able to always be ahead of the game in managing assessing performance.

Daniel added, “Hello Claims stands out for its ability to proactively manage and deliver claims performance and cost outcomes.”


Hello Claims is the most rigorous and transparent motor assessment & repair solution in Australia. We provide award-winning services infused with ground-breaking technology to manage motor vehicle claims on behalf of insurance businesses and fleet managers.

Hello Claims Australia

 477 Pitt Street Haymarket NSW 2000

 1300 hello 1 (1300 435 561)

Hello Claims New Zealand

 12-14 Northcroft Street Takapuna Auckland 0622

 09 8280063