Is your motor assessing and repair provider authorised for claims handling?

By admin

Claims handling for insurance products is now a financial service. From 1 January 2022, claims handlers must have authorisation under an Australian financial service licence (AFSL) to provide claims handling and settling services or become authorised representatives of a relevant AFSL holder.
Claimants are entitled to ask whether those providing assistance in handling claims are licensed.
Hello Claims is one of the first motor assessing and repair providers in Australia to attain authorisation to provide claims handling and settling services as a corporate authorised representative.


What does this mean?
Hello Claims is obliged to assess and repair motor vehicles promptly, in the least onerous and intrusive way possible, deliver services fairly and transparently, and in a way that supports customers, particularly those experiencing vulnerability or financial hardship.


How does this benefit you?
You are comfortable knowing Hello Claims is appropriately authorised to provide services such as preparing estimates of loss, damage, or likely repair costs.
Being an authorised financial services provider strongly indicates our commitment to meeting higher benchmarks around the quality of repairs, compliance, training, and dispute resolution. Hello Claims takes responsibility for meeting these higher standards to enable our customers to receive excellent service.
Have you considered the standards of your motor assessing and repair provider? Do you know if they hold the right authorisations to service your claims?

Contact us today to discuss how we can work together!


Hello Claims Pty Ltd ABN 15 601 752 078 is a Corporate Authorised Representative (AR No. 001291076) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534. The information in this article is general in nature and does not take into account the investment objectives, financial situation, and particular needs of any particular person. Past performance is not an indicator of future performance. Hello Claims Pty Ltd and its related bodies corporate make no recommendations as to the merits of any financial product or financial services referred to in this article, its website, emails, or its related websites. Before acting on any information in this article, you should consider the appropriateness of it, having regard to your specific financial circumstances and requirements. In particular, you should consider obtaining independent financial, legal, taxation and accounting advice to ascertain whether you should acquire any financial services described in this article.


Hello Claims is the most rigorous and transparent motor assessment & repair solution in Australia. We provide award-winning services infused with ground-breaking technology to manage motor vehicle claims on behalf of insurance businesses and fleet managers.

Hello Claims Australia

 477 Pitt Street Haymarket NSW 2000

 1300 hello 1 (1300 435 561)

Hello Claims New Zealand

 12-14 Northcroft Street Takapuna Auckland 0622

 09 8280063