Fleet Accident Management.
24/7 accident management across ANZ.
Let the team at Hello Claims handle everything for you. From FNOL, towing, hire car, accident and repair management, and recovery, Hello Claims is your one-stop shop to ensure your fleet keeps on moving.
Effective accident management is a crucial part of fleet management. With our expertise, we ensure your company vehicles are back on the road as quickly as possible. By managing accidents efficiently, we can enhance overall fleet productivity, lower accident-related costs, and identify risk areas to improve driver safety programs. Our full-service accident management program covers everything from assistance at the accident scene to proactive repair management aimed at minimising costs and vehicle downtime. The Hello Claims accident management system provides fleet managers and drivers with full transparency, with live oversight of your vehicle process from claim lodgement to the vehicle collection date.
Operating leases / fleet managed & owned.
Hello Claims offers round-the-clock Accident Management Services tailored for Operating Leasing Models. We support both comprehensively insured and self-insured fleet clients throughout Australia and New Zealand.
Experience seamless management of your fleet assets with Hello Claims, where our 24/7 services cater to fleet-managed and fleet-owned vehicles, ensuring minimal disruption to your operations.
Novated lease benefits – your comprehensive solution.
Hello Claims specialises in providing 24/7 Accident Management Services specifically designed for Novated Leasing Models across Australia and New Zealand. We understand the unique needs of Novated drivers, ensuring you receive the exceptional service and support you deserve.
✅ Hassle-free excess handling
✅ Convenient credit card facility
✅ All costs included in your lease contract
✅ Valet service with door-to-door pick-up and delivery
✅ Advanced mobile app technology
✅ Electronic incident reporting for ease and efficiency
✅ Windscreen and glass services included
✅ Replacement vehicle service for uninterrupted mobility
Comprehensive replacement vehicle solutions.
✅ Vast network of licensed repairers: Access 650+ repairers nationwide for light to heavy vehicles
✅ Extensive replacement fleet: Over 40,000 vehicles for short to long-term hire
✅ Eco options available: Choose from 3,000+ hybrids and 500+ EVs
✅ Contact-free valet service: Enjoy door-to-door convenience
✅ Nationwide reach: 290+ service locations across Australia
✅ Competitive pricing: From just $70/day with flexible hire terms
Complete control with our online portal.
Discover peace of mind with Hello Claims’ comprehensive Online Customer Portal. Designed to provide you with valuable insights, our portal allows you to easily monitor under and over excess data, access live and historical incident information, and track critical aspects such as repair timelines and hire car start and completion dates. Additionally, you can oversee time off-road, review incident descriptions by time of day, and manage all associated documents, including incident reports and insurance claims. Enjoy complete oversight and control at your fingertips.
Hello Claims mobile app companion.
Enhance your experience with the Hello Claims Mobile App Companion, specially crafted for fleet drivers. This free app, available on both Android and iOS, empowers drivers to effortlessly report their first notice of loss using our intuitive incident form. Equipped with smartphone GPS capabilities, the app ensures accurate location reporting while prioritising data security to protect your information. With this companion tool, you can streamline incident reporting anytime, anywhere, giving you added confidence and convenience.
Commitment to industry standards.
At Hello Claims, we pride ourselves on adhering to the highest industry standards and ethical practices. Our team’s expertise is underpinned by recognised qualifications, ongoing professional development, and strict compliance with key industry codes.
Our certifications & accreditations:
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ANZIIF – General Insurance Code of Practice
Ensuring ethical, transparent, and customer-first practices. - 44A Magistrates Court Expert Witness Code of Conduct
Upholding integrity and impartiality in legal proceedings. -
Repairer Code of Conduct
Commitment to fair and responsible conduct in all repair activities. - Certificate IV in Vehicle Loss Assessing
Nationally recognised qualification for expert vehicle assessments. - I-CAR Training
Access to advanced vehicle technology and repair techniques. - Advanced Management Training
Strengthening leadership and operational efficiency. -
Audit Training – Admin and Assessing
Enhancing internal compliance and quality assurance. - Specialised Training
Ongoing skill development tailored to evolving industry needs.
These certifications reflect our commitment to delivering best-in-class service, accurate assessments, and trusted support for fleet managers and drivers across Australia and New Zealand.
National Repair Plus Network.
Hello Claims has partnered with almost 100 repairers across the nation to bring you an end-to-end solution that gets your customer’s vehicle back on the road quickly and at a controlled cost.
Our repairers also offer a free pick up and drop off service for your customers. Adding a 25 kilometre nominal radius to each location, means there is significant coverage across all metro areas and many regional locations. Hello Claims has the team and network to manage all your fleet needs. From light vehicles to heavy haulage and farming equipment, we have the network and experts to ensure we drive the best results for your business.
Say goodbye to multiple invoicing through the repair process at Hello Claims. You will only receive one invoice once the claim and repair is closed. No hire car invoices, no assessing invoices, no towing invoices. We understand the importance of keeping things simple.