Co-founder and Executive General Manager of Hello Claims focuses on technology and innovation

By admin

Matt Hanson, co-founder and Executive General Manager of Hello Claims, recently reflected on his career of over 30 years within the insurance industry.


Matt started working in underwriting and claims, then moved into loss adjusting. His experience in the industry continued to grow, and he started his own assessing business in 1997. Having built a successful business in Queensland, Matt specialised in major loss and liability claims.


During his career, Matt completed a university degree in Business. He is also an Associate of the Australasian Institute of Chartered Loss Adjusters (AICLA) Charted Loss Adjuster and a Fellow of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF).


How do technology and innovation enhance and benefit the motor assess and repair space?

Almost 10 years ago, Matt co-founded Hello Claims to bring a shift in the market and to support the growing demand for a more efficient, technology-based client-driven service.
“Motor vehicle claims have been done the same for 50 years or more, and we wanted to disrupt the market and do things differently,” says Hanson.


To enhance the motor industry, Hello Claims provides a modern “assess and repair” solution that focuses on the customer journey. The company can deliver market-leading services for their clients through innovative processes and our bespoke technology, combined with a strong repair network and experienced people. Assessors can do their job efficiently whilst keeping stakeholders informed throughout each claim stage.


As a result, motor claims can be processed quicker, with shorter turnaround times, lowering costs and repair time.
“Policyholders are happier, and brokers are happier, which makes our clients happier”.



Hello Claims Pty Ltd ABN 15 601 752 078 is a Corporate Authorised Representative (AR No. 001291076) of Insurx Pty Ltd ABN 85 628 930 334; AFSL 528534. The information in this article is general in nature and does not take into account the investment objectives, financial situation and particular needs of any particular person. Past performance is not an indicator of future performance. Hello Claims Pty Ltd and its related bodies corporate make no recommendations as to the merits of any financial product or financial services referred to in this article, its website, emails or its related websites. Before acting on any information in this article, you should consider the appropriateness of it, having regard to your specific financial circumstances and requirements. In particular, you should consider obtaining independent financial, legal, taxation and accounting advice to ascertain whether you should acquire any financial services described in this article.


Hello Claims is the most rigorous and transparent motor assessment & repair solution in Australia. We provide award-winning services infused with ground-breaking technology to manage motor vehicle claims on behalf of insurance businesses and fleet managers.

Hello Claims Australia

 477 Pitt Street Haymarket NSW 2000

 1300 hello 1 (1300 435 561)

Hello Claims New Zealand

 12-14 Northcroft Street Takapuna Auckland 0622

 09 8280063