Breaking barriers: Jodie Kiss pioneers as one of New Zealand’s first female motor assessors

By admin

In a field traditionally dominated by men, Jodie Kiss stands out not only for her expertise but also for her groundbreaking role as one of the first female motor assessors in New Zealand. With two decades of experience in the automotive industry, Jodie has shattered stereotypes and paved the way for women in what was once considered a male-dominated domain.

To shed light on her journey and accomplishments, we sat down with Jodie for an exclusive interview.


Jodie Kiss, Hello Claims Motor Assessor

Q&A Interview with Jodie Kiss

Q: Let us start with your background. How did you first get involved in the automotive industry?

Jodie: My journey into the automotive world began 19 years ago. I started my apprenticeship in automotive electrical work, primarily focusing on forklifts. Over the years, I’ve gained extensive experience in various aspects of the industry, including mechanical assessments and panel repairs.


Q: Could you tell us more about your role as a Senior Motor Assessor at Hello Claims?

Jodie: As a Senior Motor Assessor at Hello Claims, I specialise in handling complex assessments, including those involving liability and mechanical issues. My role involves assessing damages, determining liability, and ensuring fair and accurate settlements for our clients.


Q: Being one of the first female motor assessors in New Zealand is undoubtedly a remarkable achievement. Can you share some insights into the challenges you’ve faced along the way?

Jodie: Being a woman in a predominantly male field certainly presented its challenges. However, I’ve been fortunate to have had supportive employers throughout my career, including my current team at Hello Claims New Zealand. While there have been obstacles, I’ve always remained focused on honing my skills and proving my capabilities.


Q: What inspired you to pursue a career as an assessor?

Jodie: The opportunity to transition into assessment work came about when Nick Herford and Sharnie Thomson, my mentors at Hello Claims, offered me the chance to undergo training as a motor assessor in 2019. I saw it as a new challenge and a chance to expand my knowledge and expertise in the industry.


Q: How has your background in automotive engineering and previous experience as a qualified entry certifier contributed to your role as an assessor?

Jodie: My background has given me a strong foundation in understanding vehicle mechanics, electrical systems, and structural integrity. This knowledge is invaluable when assessing damage and determining the extent of repairs needed. Additionally, my experience as an entry certifier has given me insights into panel repairs and structural assessments. This helped further enhance my skill set as an assessor.



Advice to aspiring women in automotive claims

Q: What advice would you give to other women aspiring to pursue a career in the automotive industry?

Jodie: My advice would be to work hard and be determined. The automotive industry is diverse and offers opportunities for individuals with a passion for cars and mechanics, regardless of gender. Surround yourself with supportive mentors like Nick and Sharnie at Hello Claims, and seize every opportunity to learn and grow.


Thank you, Jodie, for sharing your inspiring journey with us. Your pioneering role as one of New Zealand’s first female assessors is a testament to your determination and expertise.

Jodie: It’s been my pleasure. I hope more women decide to pursue careers in traditionally male-dominated fields and help to break down barriers in the automotive industry.

In the realm of automotive assessment, Jodie Kiss’s story stands as a beacon of inspiration, proving that anyone can overcome barriers and achieve their goals with dedication and perseverance. As one of the first female assessors in New Zealand, she has made her mark in the industry and paved the way for future generations of women to follow suit.


Hello Claims is the most rigorous and transparent motor assessment & repair solution in Australia. We provide award-winning services infused with ground-breaking technology to manage motor vehicle claims on behalf of insurance businesses and fleet managers.

Hello Claims Australia

 477 Pitt Street Haymarket NSW 2000

 1300 hello 1 (1300 435 561)

Hello Claims New Zealand

 12-14 Northcroft Street Takapuna Auckland 0622

 09 8280063