Assurant Selects Hello Claims to Deliver a New Standard in Insurance and Fleet Claims Performance
By Admin
Selected for measurable performance at scale.
Following a competitive tender against established external providers, Assurant selected Hello Claims as the sole supplier. The appointment was based on proven operational performance across speed, cost control and consistency at scale.
Proven results delivered at scale
In high-volume fleet environments, even small operational improvements create significant downstream impact. Faster assessments reduce vehicle downtime. Better repair management controls claim costs. Smarter recovery processes improve portfolio outcomes.
Across thousands of claims, those gains compound quickly.
Built by industry experts, powered by technology.
Hello Claims was founded by Nick Herford and Matt Hanson, who together bring more than 60 years of hands-on experience across insurance claims management, vehicle assessment and accident management.
That deep operational experience is the foundation of the business — with technology designed to enhance decision-making, streamline workflows and improve visibility across the entire claims lifecycle.
“Nick and Matt have spent their careers inside claims — assessing vehicles, managing networks, controlling costs and working directly with insurers, underwriters, brokers and fleet managers. That experience is the foundation of Hello Claims. The technology amplifies it. It doesn’t replace it.”
Dale Purdie, EGM of Fleet & Insurance ANZ, Hello Claims
“Backed by the strength and scale of AUB Group, Hello Claims brings deep expertise in motor claims management, repair ecosystems, and digital assessment capabilities. Their investment in technology, data-driven processes, and customer experience aligns closely with Assurant’s focus on delivering faster, more transparent, and more seamless outcomes for customers and partners.”
Chris Godfrey, Director Strategic Growth & Strategic Partnership Development, Assurant
The result is a fully connected claims ecosystem built specifically for modern fleet and leased vehicle environments.
Why claims performance matters in fleet.
In leased and novated fleets, claims performance impacts far more than vehicle repairs.
Every claim affects:
- Driver experience and satisfaction
- Employer and fleet manager confidence
- Vehicle downtime and utilisation
- Total portfolio cost
- End-of-lease outcomes
- Insurer loss ratios and renewal performance
Small inefficiencies rarely stay isolated.
A delayed assessment, poor repair oversight or missed recovery opportunity — multiplied across thousands of vehicles — can create substantial operational and financial impact.
Hello Claims was built to solve exactly that problem.
A fully integrated end-to-end claims model.
From first notification of loss through to repair, recovery and reporting, Hello Claims delivers a connected claims experience within a single ecosystem.
Key capabilities include:
- AI-enabled assessments and repair management
- Integrated supply chain management across assessors, repairers and parts procurement
- Real-time claim tracking for all stakeholders
- Centralised reporting and live dashboards
- Actionable micro-data and analytics focused on operational outcomes — not spreadsheets full of disconnected data
The platform is designed to manage complex multi-stakeholder environments including drivers, employers, insurers, brokers and repairers within one connected system.
Delivering measurable operational outcomes.
Hello Claims’ model is designed to improve outcomes across every stage of the claims journey.
What this means in practice
- Faster return-to-road times for drivers
- Lower total claims costs for insurers and employers
- Greater visibility across fleet portfolios
- Consistent national delivery regardless of location
- Better data and analytics to support smarter operational decisions
When performance improves at every stage of the process, the cumulative impact across large fleets becomes significant.
Every claim handled better reduces cost, reduces downtime and improves stakeholder experience.
Where traditional models fall short.
Traditional claims models:
- Fragmented and disconnected processes
- Manual workflows and reactive communication
- Multiple systems and suppliers requiring separate coordination
- Limited visibility across the claim lifecycle
- High-volume, low-engagement assessment models
- Reporting focused on data volume rather than actionable insight
The Hello Claims approach:
- One connected ecosystem with a single accountable partner
- AI-enabled workflows and automation
- Proactive driver-first communication throughout the claim journey
- Live dashboards and real-time visibility for stakeholders
- Actionable analytics focused on operational performance
- Plug-and-play integration with minimal disruption to existing operations
“Too much of this industry has shifted toward high-volume, low-engagement models that prioritise throughput over genuine outcomes. Costs aren’t interrogated, repair decisions aren’t challenged, and insurers and fleet operators are left asking why performance hasn’t improved.
The days of broad promises are over — carriers now expect clear, data-proven results, and that is exactly what 60 years of combined experience, backed by the right technology, is built to deliver.”
Dale Purdie, EGM of Fleet & Insurance ANZ, Hello Claims
Assurant on partnering with Hello Claims
“Assurant’s decision to partner with Hello Claims was driven by a shared commitment to innovation, operational excellence, and delivering a genuinely customer-first claims experience at scale.
As Assurant continues to expand across the Australian market, it was critical to align with a partner that not only possesses strong technical and operational capabilities but also shares our long-term vision for transforming the claims experience. Hello Claims demonstrated a clear ability to combine technology-enabled efficiencies with high-quality customer engagement, making them a natural strategic fit for our future direction.”
Chris Godfrey, Director Strategic Growth & Strategic Partnership Development, Assurant
A new standard for fleet claims management.
Assurant’s selection of Hello Claims reflects a broader shift occurring across fleet and insurance environments — away from fragmented claims handling and toward integrated, data-driven performance models.
For organisations managing large fleet portfolios, claims performance is no longer simply an operational function.
It directly impacts customer experience, downtime, insurer relationships and total portfolio cost.
“Importantly, this partnership is not solely focused on operational capability or scale. Throughout the evaluation process, Hello Claims consistently demonstrated a customer-centric approach that closely mirrors Assurant’s own values, ensuring customers remain supported, informed, and at the centre of every interaction during what can often be a stressful experience.
The partnership gives Assurant confidence that we can continue to scale responsibly, supported by a partner with the infrastructure, governance, and innovation mindset required to support for long-term sustainable growth.”
Together with Hello Claims, Assurant is focused on building a modern claims experience that combines strong service outcomes, operational resilience, and market-leading customer experiences for the future.”
Chris Godfrey, Director Strategic Growth & Strategic Partnership Development, Assurant
Explore what this could look like in your environment.
If you manage a fleet or leased vehicle program, the difference between a traditional high-volume model and a genuinely integrated claims ecosystem becomes measurable quickly.
Start the conversation today to see how Hello Claims can help improve claims performance across your portfolio.
We deliver, not just promise.
