We support all customers throughout their journey, including the provision of support with language, hearing and speech needs.


Language accessibility

We provide access to an Interpreter service through Translating and Interpreting Services (TIS). TIS provides interpreters in over 160 different languages. If you would like the use of an interpreter, let us know when you call, or you can book an appointment with TIS here, or call them on 131 450.


Other accessibility options

We work with the National Relay Service to support customers who have difficulty hearing or speaking to people over the phone.

TTY or voice

Call 133 677 then ask for 1300 435 561

SMS relay

Text 0423 677 767.

Voice Relay

Call 1300 555 727 then ask for 1300 435 561.