About us.
Hello Claims is an end-to-end motor assessment & repair solution. We provide award-winning services infused with ground-breaking technology to handle motor vehicle claims on behalf of insurance business and fleet managers.
Hello Claims commenced in 2014 as a small business based in Sydney NSW, led by our founders Nick Herford and Matt Hanson. Since then we have expanded to multiple locations across Australia and New Zealand while partnering with amazing clients.
Indeed, we’ve come a long way since our humble beginnings:
- We’ve expanded to provide nationwide coverage in both Australia and New Zealand.
- We’ve created Repair Plus, Australia’s only true one-stop-shop to manage assessments and repairs from start to finish through our nationwide Repair Plus Network
- We offer assessments and repairs on any vehicle type and continue to provide solutions that reduce costs and turnaround times to get your customers back on the road faster
- We’ve built a dedicated Complex Assessing Team to focus exclusively on heavy vehicle, machinery and liability claims
- We’ve continued to build out our proprietary technology platform to turbocharge our assessing & repair services
- We’ve won multiple industry awards including Service Provider of the Year finalist for 2022, 5-Star Insurance Innovator for 2021 and 5-Star Insurance Technology for 2022 in Australia and New Zealand
Our board.
Nick Herford
Managing Director
Nick started his career as a panel beater and has worked extensively on light and heavy motor. After managing many assessing & claims teams for large insurance companies (including complex claims over $10m) and working on major CAT events across the globe, Nick co-founded Hello Claims in 2014. Nick is a Senior Associate of ANZIIF, a Fellow of AICLA, a member of the Institute of Automotive Mechanical Engineers and holds numerous business qualifications.
Denis Morrissey
Executive Director
With over 40 years of experience in the Australian insurance industry, Denis is a seasoned executive known for building high-performing businesses across sales, distribution, claims management, and strategic leadership.
After 14 years as General Manager of Commercial at Allianz Australia within the Broker and Agency division, Denis identified a gap in the market and set out to build an underwriting agency that would offer brokers truly focused product and distribution solutions. That vision became 360 Underwriting Solutions.
Denis joins the Hello Claims Board, bringing with him deep industry experience and a strong track record of building successful insurance businesses. His leadership and understanding of the insurance and claims market will be invaluable as Hello Claims continues to grow and strengthen its offering.
Ben Bessell
Executive Director
Ben is responsible for managing the broking networks and optimising the portfolio of businesses. Ben has been in the insurance market for over 25 years and was a member of the IAG and CGU Group Executive and where he held several senior executive positions, including CEO of IAG’s Australian Business Division.
Our Partnership with AUB Group
Hello Claims is proud to be part of the AUB Group network – a global insurance powerhouse. With AUB’s scale, resources and international footprint alongside our technology-driven motor assessment and repair platform, we’re combining strengths to deliver even greater value to brokers, insurers and their clients across Australia and New Zealand.
Our partnership empowers us to:
- Leverage AUB’s global capabilities and deep industry expertise, while remaining agile and specialised in claims management.
- Scale our operations to meet demands nationwide and regionally, backed by enhanced infrastructure and support.
- Innovate faster – together we bring advanced technology, efficient processes and improved transparency to every claim.
- Deliver superior client outcomes by combining local market knowledge with global best-practice standards.
At Hello Claims, our mission remains unchanged: to assess and repair motor vehicles with speed, accuracy and service excellence. Now, as part of the AUB Group ecosystem, we bring a new level of capability and ambition to fulfilling that mission.
Our services.
Our service offerings include:
- Complex Assessing: Our dedicated Complex Assessing Team focus exclusively on heavy vehicle, machinery and liability claims.
- Repair Plus: Australia’s only one-stop-shop to manage assessments and repairs from start to finish.
- Desktop Assessing: Remote desktop assessing ensures faster turnaround, without sacrificing accuracy.
- Live Video Assessing: Our assessors guide the smash repairer or customer in real time through live video streaming on their mobile device.
- On-Site Assessing: Our nationwide assessors physically assess the damaged vehicle on-road or in a repair shop.
- Towing & Car hire: We work with major providers on your behalf to find the lowest cost at pre-agreed rates, and then allocate directly.
- Fleet Accident Management: 24/7 fleet accident management across ANZ.
Any vehicle type, Australia-wide.
Our key people.
Matt Hanson
Executive General Manager, Technology & Innovation
Matt, the other co-founder of Hello Claims, is an insurance professional and loss adjuster for 27 years, with wide ranging experience in machinery and liability claims, both within Australia and overseas. As an ANZIIF Fellow and with a Bachelor’s in Management, Matt leads our technology division to architect industry leading solutions that drive an awesome customer experience, not previously seen in the insurance industry.
Dale Purdie
Executive General Manager, Insurance & Fleet
Dale is a second-generation Automotive Repairer from Edinburgh, Scotland. A trade-qualified Spray Painter, he has been engaged with the UK’s largest repair network, Nationwide. He progressed through the ranks at Nationwide from a tradesperson to the role of Area Manager. Dale has vast experience, from small business start-ups to large corporate entities, with solid relationships worldwide with industry experts, including OEMs, insurance companies, repair networks, and private equity companies.