Traditional motor assessing & repair, only smarter.

Any vehicle type, Australia-wide.

Hello Claims is the most rigorous and transparent motor assessing & repair solution in Australia, supported by superior technology that drives better claim outcomes.

Complex Assessing.

Our dedicated Complex Assessing Team focus exclusively on heavy vehicle, machinery and liability claims.

Repair Plus.

Australia’s only one-stop-shop to manage assessments and repairs from start to finish.

The Repair Plus Network.

We manage, control, coach and collaborate with almost 100 of the best repair shops in the country - meaning faster, cheaper, higher quality outcomes.

Digital Assessing.

Remote digital assessing ensures faster turnaround, without sacrificing accuracy.

And lots more...

A range of services to suit your needs including Live Video Assessing, On-Site Assessing, and Towing & Car Hire.

Assessments in 48 hours?
Now that’s smart.

Say hello to smarter assessing & repair.

Keep a lid on claim costs.

Our rigorous assessing processes challenge every line item to reduce your repair costs.

Get customers back on the road faster.

Faster assessing times and faster repair times using our Repair Plus Network.

All the info at your fingertips.

Total transparency for all parties with real-time claim updates, analytics dashboards and data reporting.

Give tick‘n’flick the flick.

Our dedicated expert assessors thoroughly scope and price every scratch, dent and ding.

Better technology, happier customers.

With easy portal access, all parties can ‘follow the bouncing ball’ to keep the claim running smoothly.

Experience you can trust.

Our highly experienced experts bring enormous knowledge to every claim, so you know the job will get done right.


See how we saved one client
over $100k on a single claim.

Turbocharged by technology.

Our market-leading performance is driven by technology that nobody else can match. It’s an unfair advantage really.

for everyone.

One click customer portal access giving instant updates on claim and repair progress for insurers, customers and brokers.


SMS and emails are pushed to customers as the vehicle progresses from repair stage to stage - informed customers are happy customers!

Real time
data & reporting.

Build your own management reports to understand real-time average repair costs, days-to-repair and more, at any time.

Our organisation has enjoyed a strong relationship with Hello Claims since our inception in 2017. The Hello Claims team continues to assist to minimise the impact of claims on our business and provide a positive experience to our customers… I am pleased to recommend Hello Claims and their systems as an industry leading assessment solution.

Colin Fagen, Managing Director - Blue Zebra Insurance

We enjoy the positive working relationship we have built up over several years, and very much appreciate the support you have provided to Ando in helping us to optimise our motor claims service delivery, and thus contribute to our business success. We appreciate the way in which you engage with us strategically to deliver outcomes aligned to our needs.

John Lyon, CEO – Ando Insurance Group

After seeing the Hello Claims presentation and data insights I was excited to see what they could do for our business. After a successful trial in which we saw a reduction in our claim cost of 27%, reduction in claim life and a high customer satisfaction result it was a no brainer to continue using Hello Claims and their services.

Cameron, General Manager of Claims in AU & NZ - Large Motor Insurer

Looking for better results?
Contact us to take a test drive.

Contact us.

For more information on how you can start using Hello Claims,
send us a message or give us a call.


Hello Claims Australia
15 Orlando Street
Coffs Harbour NSW 2450

Hello Claims New Zealand
12-14 Northcroft Street
Takapuna Auckland 0622
New Zealand


Australia: 1300 hello 1 (1300 435 561)
New Zealand: 09 8280063
Translation, speech and hearing impaired services


Want to contact us with a complaint?

If you are not happy with our services, have a problem or are dissatisfied in any way, please visit our Complaints Handling page for more information.

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    Hello Claims is the most rigorous and transparent motor assessment & repair solution in Australia. We provide award-winning services infused with ground-breaking technology to manage motor vehicle claims on behalf of insurance businesses and fleet managers.

    Hello Claims Australia

     15 Orlando Street Coffs Harbour NSW 2450

     1300 hello 1 (1300 435 561)

    Hello Claims New Zealand

     12-14 Northcroft Street Takapuna Auckland 0622

     09 8280063